Privacy Policy

Last updated: August 2026

At DMS Field Nets, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect when you visit or purchase from www.dmsfieldnets.co.uk, why we use it, when it may be shared and the rights you have regarding your personal information.

We only collect and use personal information where there is a legitimate reason to do so and in accordance with applicable UK data-protection law, including the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

1. Who We Are

DMS Field Nets is an independent UK online retailer supplying fishing tackle, field-sports equipment, clothing, handmade nets and related products.

For questions about your personal information, please contact:

DMS Field Nets
Website: www.dmsfieldnets.co.uk
Email: info@dmsfieldnets.co.uk

Address: Dover Road, Taunton, TA2 7JU 

Telephone: 07958 358878

2. Information We May Collect

When you use our website or place an order, we may collect information including:

• Your name
• Billing and delivery address
• Email address
• Telephone number
• Products ordered
• Order and transaction information
• Account information if you choose to create an account
• Communications you send to us regarding orders or enquiries
• Technical information associated with use of our website, where collected by our website platform

We only collect information reasonably required to operate our website, process orders and provide customer service.

3. Guest Checkout

You do not have to create an account to purchase from DMS Field Nets.

Customers may choose to checkout as a guest.

If you checkout as a guest, we will still need to collect information necessary to process and fulfil your order, such as your name, contact information and delivery address.

This information is used to process your transaction, deliver your products, communicate with you regarding the order and maintain appropriate business records.

4. Customer Accounts

Customers may choose to create an account on our website.

An account may make future purchases easier and allow access to relevant account or order information provided by our website.

You are responsible for keeping your account login information secure.

If you no longer wish to have an account, please contact us if you require assistance.

5. How We Use Your Information

We may use personal information to:

• Process and fulfil your order
• Take and administer payment
• Arrange delivery
• Send order and dispatch information
• Respond to questions or enquiries
• Handle returns, refunds and complaints
• Maintain records required for accounting, tax and legal purposes
• Prevent or investigate fraudulent transactions
• Operate and maintain our website
• Comply with our legal obligations

We do not sell customer personal information.

6. Payment Information

Payments made through our website may be processed by secure third-party payment providers.

Depending on the payment method selected, your payment provider may process information necessary to authorise and complete the transaction.

DMS Field Nets does not normally receive or store your complete debit or credit card details when payment is processed directly by a payment provider.

Payment providers process information according to their own privacy and security policies.

7. Delivery Companies

When we dispatch your order, we may need to provide the courier or delivery company with information required to deliver your parcel.

This may include:

Your name
Delivery address
Telephone number
Email address

We only provide information reasonably necessary for delivery and related communications.

8. Orders Shipped Directly From Our Suppliers

Occasionally, a product may be shipped directly to you by one of our suppliers rather than being dispatched from DMS Field Nets.

Where this happens, we may provide the supplier with the minimum personal information necessary for them to fulfil and dispatch your order.

This may include your:

Name
Delivery address
Telephone number
Email address, where required for delivery/tracking

The supplier should only use this information as necessary to fulfil the order and arrange delivery, subject to applicable data-protection requirements.

We do not provide your information to suppliers for their own marketing purposes merely because they are fulfilling your order.

9. Sharing Your Information

We do not sell or rent customer information to other businesses.

We may, however, need to share limited information with trusted organisations involved in providing our services, such as:

• Payment processors
• Delivery and courier companies
• Suppliers fulfilling an order directly
• Our website/ecommerce service provider
• Professional advisers or service providers where reasonably necessary
• Government, regulatory or law-enforcement authorities where legally required

We aim to disclose only the information reasonably necessary for the relevant purpose.

10. Marketing

We will not automatically add you to marketing communications simply because you place an order, unless permitted by applicable law.

Where we ask you to consent to receiving marketing communications, you can withdraw that consent at any time.

Marketing preferences do not affect essential communications concerning an order you have placed.

11. How Long We Keep Your Information

We do not intend to retain personal information for longer than reasonably necessary.

Certain order, transaction and accounting records may need to be retained for a number of years to comply with tax, accounting and other legal obligations.

Other information will be deleted or anonymised when it is no longer reasonably required, subject to our legal and legitimate business requirements.

12. Keeping Your Information Secure

We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.

Our website and payment providers may use appropriate technical security measures to protect information transmitted during checkout.

However, no internet-based system can be guaranteed to be completely secure.

13. Cookies

Our website may use cookies and similar technologies that are necessary for features such as:

Shopping baskets
Customer accounts
Checkout
Website functionality
Security

Other cookies, such as analytics or advertising cookies, may also be used depending on the services enabled on our website.

Where required by law, customers will be given an appropriate choice regarding non-essential cookies.

Please see our separate Cookie Policy for further information.

14. Your Data Protection Rights

Depending on the circumstances, UK data-protection law may give you rights concerning your personal information, including the right to:

• Ask what personal information we hold about you
• Request a copy of your personal information
• Ask us to correct inaccurate information
• Ask us to delete information in certain circumstances
• Restrict certain processing
• Object to certain uses of your information
• Request transfer of certain information where applicable
• Withdraw consent where processing is based on consent

Not every right applies in every situation.

To exercise a relevant right, please contact:

info@dmsfieldnets.co.uk

We may need to verify your identity before responding to a request.

15. Complaints About Your Personal Information

If you have a concern about how we have handled your personal information, please contact us first so we have an opportunity to resolve the matter.

You also have the right to complain to the UK's data-protection regulator, the Information Commissioner's Office (ICO).

16. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our website, business practices or legal requirements.

The latest version will be published on this page with the date it was last updated.

17. Contact Us

If you have any questions about this Privacy Policy or how DMS Field Nets handles your information, please contact:

DMS Field Nets

Website: www.dmsfieldnets.co.uk
Email: info@dmsfieldnets.co.uk
Telephone: 07958 358878