Terms & Conditions

Last updated: August 2026

These Terms & Conditions apply to purchases made through DMS Field Nets at www.dmsfieldnets.co.uk.

By placing an order with us, you agree to these Terms & Conditions. Please read them carefully before completing your purchase.

Nothing in these Terms & Conditions affects your statutory rights under UK consumer law.

1. About DMS Field Nets

DMS Field Nets is an independent UK retailer supplying fishing tackle, field-sports equipment, clothing, handmade nets and related products.

Website: www.dmsfieldnets.co.uk
Email: info@dmsfieldnets.co.uk
Telephone: 07958 358878

Our normal contact hours are:

Monday–Friday: 9am–5pm
Saturday: 10am–3pm

2. Products

We make every reasonable effort to ensure that product descriptions, photographs, specifications and prices displayed on our website are accurate.

Product photographs are provided for illustration and identification purposes. Colours and appearance may vary slightly depending on lighting, photography, screen settings or manufacturer changes.

Manufacturers may occasionally alter packaging, specifications or product appearance without notice.

Where a particular size, model, test curve, reel size, colour or other option is important, please ensure that you select the correct option before completing your order.

3. Product Availability

All products are subject to availability.

Although we make reasonable efforts to keep stock information accurate, occasionally an item may become unavailable after an order has been placed.

If we are unable to supply an item, we will contact you as soon as reasonably possible.

Depending on the circumstances, we may offer an alternative product, allow you to wait for replacement stock or provide an appropriate refund.

We will not substitute a materially different product without your agreement.

4. Prices

All prices are displayed in pounds sterling (£).

Where applicable, prices include VAT at the prevailing rate unless clearly stated otherwise.

We reserve the right to change prices at any time. Changes will not normally affect orders that have already been accepted.

Delivery charges, where applicable, will be shown during checkout before you complete your purchase.

5. Pricing & Website Errors

We take reasonable care to ensure prices and product information are correct.

Occasionally, however, an obvious pricing, description or technical error may occur.

If we discover an error affecting an order, we will contact you as soon as reasonably possible and explain the situation.

Where appropriate, you will be given the opportunity to proceed at the correct price or cancel the affected item/order for a refund.

6. Placing an Order

When you place an order through our website, you are making an offer to purchase the products in your basket.

You should check your order carefully before submitting it, including:

Products
Quantities
Sizes/options
Delivery address
Contact information

Receiving an automated order acknowledgement does not necessarily mean that your order has been accepted.

A contract for the sale of goods will be formed when we accept your order, for example by confirming acceptance or dispatching the goods, depending on our checkout process.

We reserve the right to refuse or cancel an order where reasonably necessary, including where goods are unavailable, payment has not been authorised, we reasonably suspect fraud, or an obvious pricing error has occurred.

Where we cancel an order after taking payment, an appropriate refund will be issued.

7. Payment

Payment must normally be made at the time of ordering using one of the payment methods available through our checkout.

Payments may be processed securely by third-party payment providers.

We do not receive or store your complete card details where payment is handled directly by a payment provider.

Your order may not be dispatched until payment has been successfully authorised.

8. Delivery

We deliver to eligible UK addresses using appropriate courier and postal services.

We aim to dispatch in-stock orders within the timeframe stated on our Delivery Information page.

Delivery times are estimates rather than guaranteed dates unless we have expressly agreed otherwise.

Occasionally, delays may occur due to circumstances outside our reasonable control, including courier delays, severe weather, peak periods or other disruption.

If we become aware of a significant problem affecting your delivery, we will make reasonable efforts to assist.

Free Delivery

Where advertised, qualifying orders over £150 receive free UK delivery, subject to any geographical or product restrictions clearly stated on our website.

Large, oversized or unusually heavy products may require a specialist courier.

9. Tracking

Where tracking is available, we will provide tracking or consignment information once the order has been dispatched and the relevant information is available to us.

Tracking information may take some time to appear in the courier's system after dispatch.

Large orders may occasionally arrive in multiple parcels.

10. Delivery Address

Customers are responsible for providing an accurate and complete delivery address.

Please contact us immediately if you notice an error.

Once an order has been dispatched, we may not be able to alter the delivery address.

Additional delivery costs resulting from an incorrect or incomplete address may be the customer's responsibility where legally permitted and where the error was not caused by us.

11. Damaged Deliveries

Please inspect your order as soon as reasonably possible after delivery.

If the parcel appears damaged, we recommend photographing the packaging before opening it.

If an item has been damaged in transit, please contact us promptly and provide photographs of the product and packaging where possible.

Please retain the packaging while we investigate, as the courier may request photographs or further information.

Your statutory rights are not affected.

12. Returns & Cancellations

For most goods purchased online, UK consumers have a statutory right to cancel within 14 days after receiving the goods, subject to applicable exceptions.

After notifying us of a qualifying cancellation, you normally have a further 14 days to return the goods.

Please see our separate Returns & Refunds Policy for full information about returns, cancellations and refunds.

Nothing in these Terms & Conditions limits your statutory rights.

13. Custom-Made & Personalised Products

DMS Field Nets may manufacture products to individual customer requirements, including certain handmade nets.

Goods made to a customer's specifications or clearly personalised may be exempt from the normal statutory change-of-mind cancellation right.

This does not affect your legal rights if custom-made goods are faulty, not as described or otherwise fail to meet applicable legal requirements.

Please check measurements, specifications, colours and other requested options carefully before placing a custom order.

14. Faulty Goods

Products supplied to consumers must comply with applicable UK consumer law, including requirements that goods be of satisfactory quality, fit for purpose where applicable and as described.

If you believe an item is faulty, please contact us with your order details and an explanation of the problem.

Depending on the circumstances and your statutory rights, an appropriate remedy may include repair, replacement or refund.

15. Fishing Rods & Other Fragile Products

Fishing rods and certain other products require careful handling and transportation.

Please inspect these products promptly after delivery.

If you believe a rod or other item has been damaged during transportation, please contact us promptly and retain the packaging.

This section does not limit your statutory rights concerning faulty or damaged goods.

16. Bundles & Promotional Offers

We may offer discounted bundles, promotional packages or products supplied with free items.

Where you exercise a right to cancel an entire bundle, all items forming part of that bundle, including promotional items supplied with it, should normally be returned.

Where only one product within a bundle develops a fault, please contact us before returning the complete bundle so that we can determine the appropriate remedy.

17. Discount Codes & Promotions

Discount codes and promotional offers may be subject to specific conditions, including expiry dates, minimum order values and product exclusions.

Unless otherwise stated, discount codes cannot normally be exchanged for cash or combined with other promotional codes.

We reserve the right to withdraw or amend promotions where reasonably necessary, without affecting orders already accepted.

18. Age-Restricted Products

Certain products may be subject to legal age restrictions.

Where applicable, you must meet the minimum legal age required to purchase the product.

We reserve the right to carry out appropriate age-verification checks and to refuse or cancel an order where we cannot reasonably verify that legal requirements have been met.

19. Manufacturer Warranties

Certain products may include a manufacturer's warranty.

The existence or terms of a manufacturer's warranty will depend on the individual product and manufacturer.

A manufacturer's warranty is additional to, and does not replace, your statutory consumer rights.

20. Our Liability

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability that cannot legally be excluded under UK law.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed.

If you are purchasing as a consumer, these Terms & Conditions do not exclude rights or remedies provided to you by applicable consumer legislation.

21. Website Availability

We aim to keep our website available and accurate but cannot guarantee uninterrupted access.

We may temporarily suspend or change parts of the website for maintenance, security, technical reasons or improvements.

22. Intellectual Property

Unless otherwise stated, the DMS Field Nets name, original website content, graphics and other material created by us may not be reproduced or used commercially without permission.

Manufacturer names, trademarks and product imagery remain the property of their respective owners where applicable.

23. Privacy

We respect your privacy and handle personal information in accordance with applicable UK data-protection legislation.

Please see our Privacy Policy for more information about how personal information is collected, used and protected.

24. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website or applicable law.

The version applicable to your order will generally be the version in force when your order was placed.

25. Governing Law

If you are a consumer, these Terms & Conditions are governed by applicable UK law, and you retain any mandatory rights concerning where legal proceedings may be brought.

Nothing in these Terms & Conditions removes protections available to consumers under applicable law.

26. Contact Us

If you have a question about an order or these Terms & Conditions, please contact:

DMS Field Nets

Website: www.dmsfieldnets.co.uk
Email: info@dmsfieldnets.co.uk
Telephone: 07958 358878

Opening Hours:
Monday–Friday: 9am–5pm
Saturday: 10am–3pm