Returns & Refunds Policy

At DMS Field Nets, we want you to be happy with your purchase. If you change your mind or experience a problem with an item, please contact us and we will do our best to help.

This policy applies to orders placed through www.dmsfieldnets.co.uk and does not affect your statutory rights.

Changed Your Mind?

For most goods purchased online, UK consumers have the right to cancel their order within 14 days of receiving the goods.

If you wish to cancel and return an item, please contact us within 14 days of receiving your order.

After notifying us that you wish to cancel, you normally have a further 14 days to return the goods.

Unless the item is faulty, damaged, incorrect, or we agree otherwise, the customer is responsible for the cost of returning unwanted goods.

Condition of Returned Items

Please take reasonable care of products while they are in your possession.

Returned products should, where possible, be:

Unused and in a resalable condition
Complete with all accessories, instructions and components supplied
Returned with the original packaging where reasonably possible
Securely packaged to prevent damage during return transit

You may inspect an item as you would reasonably be able to in a shop. However, if an item has been used or handled beyond what is necessary to establish its nature, characteristics and functioning, we may be entitled to make an appropriate deduction from the refund where permitted by law.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged or different from what you ordered, please contact us as soon as possible.

Where appropriate, please provide photographs of the item and packaging to help us investigate the problem.

Where goods are faulty or not as described, your rights are protected by the Consumer Rights Act 2015.

Depending on the circumstances and your statutory rights, we may offer a replacement, repair or refund.

If we have supplied an incorrect or faulty product, we will arrange an appropriate return method or reimburse reasonable return costs where required.

Items Damaged During Delivery

Please inspect your order as soon as reasonably possible after delivery.

If the outer packaging is visibly damaged, we recommend taking photographs before opening the parcel.

Please also photograph any damage to the product and contact us promptly so that we can investigate the issue with the courier.

Do not dispose of the original packaging until the matter has been resolved, as the courier may require photographs or inspection of the packaging.

Fishing Rods & Fragile Items

Fishing rods and other long or fragile products should be inspected carefully after delivery.

If you discover damage, please contact us promptly with photographs showing:

the damaged item, the complete product, the packaging and the shipping label where possible.

This will help us deal with the issue as quickly as possible.

Bundles & Promotional Offers

If you return a complete bundle for a refund, all products included within that bundle must normally be returned.

If a free promotional item was supplied as part of an offer, it should also be returned when cancelling the complete order.

If only part of a bundle is faulty, please contact us before returning anything so we can determine the appropriate solution.

Custom & Made-to-Order Products

Certain products that are made to your specifications or clearly personalised may not qualify for the standard change-of-mind cancellation right.

This may include certain custom-made purse nets, long nets, stop nets or other products manufactured specifically to a customer's requested specification.

This does not remove your statutory rights where personalised or custom-made goods are faulty, not as described or otherwise fail to meet applicable legal requirements.

How to Request a Return

Before returning an item, please contact us with:

Your name
Order number
Product you wish to return
Reason for the return

Contact:

DMS Field Nets
Email: info@dmsfieldnets.co.uk
Telephone: 07958 358878
Website: www.dmsfieldnets.co.uk

We will provide the appropriate return instructions.

Please do not send products back without contacting us first, as this may delay processing your return.

Returning Your Order

We strongly recommend using an appropriate tracked delivery service when returning goods yourself.

Please retain your proof of postage until your return has been processed.

You are responsible for taking reasonable care when packaging returned products to prevent damage during transit.

Refunds

Once your return has been received and checked, we will process any refund that is due.

For qualifying consumer cancellations, refunds will be made in accordance with applicable UK consumer law, including refunding the appropriate standard outbound delivery charge where required.

Refunds will normally be made using the same payment method used for the original purchase, unless otherwise agreed.

Banks and payment providers may take additional time to show the refund in your account after we have processed it.

Your Statutory Rights

Nothing in this Returns & Refunds Policy is intended to restrict or exclude any rights you have under UK consumer law.

For example, goods supplied to consumers must be as described, of satisfactory quality and fit for purpose where applicable.

Need Help?

We're an independent business and want to resolve any problems fairly and as quickly as possible.

If you have a question about an order, return or refund, please contact us:

DMS Field Nets
Email: info@dmsfieldnets.co.uk
Telephone: 07958 358878
Opening Hours: Monday–Friday 9am–5pm | Saturday 10am–3pm